Terms & Conditions of Use

These terms and conditions apply to the use of any of the websites owned and operated by Planta Limited. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us.


The copyright to the contents of this website belongs to Planta. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Planta.

General Conditions

All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Planta.


When you place an order on the Planta web site your card details are encrypted and transmitted via a secure server. Therefore your details will never be seen by anyone other than our payment provider, we are simply informed by your bank that the payment has been authorised. See our Security page.


Payment for goods ordered can be made by any major credit card or debit card. In the event of payment being declined by your card issuer, Planta shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.

Delivery Charges and Methods

Planta use various delivery methods depending on delivery location and order value. Click here to see more details of our Delivery Methods and Charges. Please note that for UK deliveries most despatches are made via Royal Mail. Although 1st class should arrive next day and 2nd class within 3-4 days, sometimes they make take longer. The Royal Mail does not entertain claims for non-delivery until after 14 days have passed from the date of posting. Therefore, we too, do not acknowledge non-delivery until 14 days after the date of despatch.

Cancellation of Order

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to Planta, 32 Westow Hill, Crystal Palace, London, SE19 1RX, UK in their original packing and in their original condition.

Planta will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.

Return Of Goods

Customers wishing to return goods other than by way of an Order Cancellation must contact us.

Privacy Policy : Use Of Personal Information

The information we receive is used by us to measure the effectiveness of our website and to help plan improvements to our services. We will not pass on any of your personal details to other parties or companies except where necessary to process your order or payment. See our Privacy Policy page.


Planta websites may contain links to other sites. Such links do not imply any endorsement of other sites, and Planta bear no responsibility for their content. Other website operators wishing to establish a link with any Planta website should contact us.


Before commencing any significant dietary changes you should consult your doctor. Planta, their employers or representatives cannot be held responsible for any problems related the use of products purchased from us. However, we will endeavour to give accurate and professional advice on our products, when requested, as part of our customer care service. Product prices and information are subject to change without notice.

Legal Notice

This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts.

Planta Limited. Registered in England No. 05276131.
Registered Office: RBP Enterprises, 334-336 Goswell Road, London, EC1V 7RP